Re: Some questions about Ada.

[bobduff@world.std.com (Robert A Duff)]

In article <dewar.831268468@schonberg>, Robert Dewar <dewar@cs.nyu.edu> wrote:
>I see you are not in the customer support business :-)

:-)

Actually, I have been, and I found it extremely frustrating to
communicate programs by telephone.  Except for very simple things, it
was generally much easier (for both customer and supporter) to deal with
e-mail or fax or even paper or tape sent via regular mail.  In the bad
old days, that wasn't always feasible, but nowadays almost anybody with
a computer has access to some form of high-speed written communication.

I've also had the experience of reading my AUTOEXEC.BAT file over the
telephone.  It consisted of a single call to some other file, which
completely mystified the support person.  :-(

- Bob