From: "Norman H. Cohen" <ncohen@watson.ibm.com>
Subject: Re: Root of a GNAT problem (was: Gnat v3.05 bug or compilation problem
Date: 1996/12/09
Date: 1996-12-09T00:00:00+00:00 [thread overview]
Message-ID: <32AC51C2.4FF@watson.ibm.com> (raw)
In-Reply-To: 58h6n2$2hbi@info4.rus.uni-stuttgart.de
Peter Hermann wrote:
> Your inquiry above will lead to a repost by Robert Dewar, in which he will
> explain that you should have reported this to report@gnat.com.
> Of course you are not a paying customer and therefore your report
> will be of lowest priority and possibly never considered.
...
> Today: Why should I send a bug report?:
> -- Will they care?
> -- Did they receive it?
> -- Did they classify my bug?
> -- Is my problem already known there?
> -- Is it fixed in Version 3.07?
Peter:
I am not a supported ACT customer. In October I encountered a GNAT bug
in v3.04a (a back-level version released by a company other than ACT)
and reported it to ACT. Almost immediately, I received a polite
one-line thank-you note, and several weeks later I received a note
reporting that the bug had been fixed in 3.08w.
So my experience is yes, they do care, and they do appreciate receiving
bug reports.
I am happy to submit such reports even though I have no right to depend
on a timely response. (In practice, I find ACT more responsive to
nonpaying users than some Ada-83 vendors were when I was a paying
customer!) A more robust GNAT serves the interest of the entire Ada
community and improves a tool that I use. ACT, of course, is eager to
improve the quality of GNAT for their paying customers, and will work on
a problem that they deem important even if it is a nonpaying user who
encounters the problem first.
--
Norman H. Cohen
mailto:ncohen@watson.ibm.com
http://www.research.ibm.com/people/n/ncohen
next prev parent reply other threads:[~1996-12-09 0:00 UTC|newest]
Thread overview: 35+ messages / expand[flat|nested] mbox.gz Atom feed top
[not found] <01bbdc70$2e557160$262a6282@cln49ae>
1996-11-27 0:00 ` Slice and Unbounded String Robert A Duff
1996-11-30 0:00 ` Robert Dewar
1996-12-01 0:00 ` Robert A Duff
1996-12-01 0:00 ` Robert Dewar
1996-12-01 0:00 ` Ben Brosgol
1996-12-09 0:00 ` Gnat v3.05 bug or compilation problem MAKOUDI Jaouad (Stag. Kermarrec)
1996-12-09 0:00 ` Root of a GNAT problem (was: " Peter Hermann
1996-12-09 0:00 ` Robert Dewar
1996-12-10 0:00 ` Ken Garlington
1996-12-10 0:00 ` Robert Dewar
1996-12-10 0:00 ` Tom Moran
1996-12-11 0:00 ` Larry Kilgallen
1996-12-11 0:00 ` Robert Dewar
1996-12-11 0:00 ` Norman H. Cohen
1996-12-11 0:00 ` Tom Moran
1996-12-12 0:00 ` Larry Kilgallen
1996-12-11 0:00 ` Peter Hermann
1996-12-11 0:00 ` Robert Dewar
1996-12-11 0:00 ` Robert Dewar
1996-12-12 0:00 ` John Cosby
1996-12-13 0:00 ` Robert Dewar
1996-12-09 0:00 ` Larry Kilgallen
1996-12-09 0:00 ` Robert Dewar
1996-12-10 0:00 ` Larry Kilgallen
1996-12-10 0:00 ` Robert Dewar
1996-12-10 0:00 ` Peter Hermann
1996-12-10 0:00 ` Robert Dewar
1996-12-10 0:00 ` Tom Moran
1996-12-11 0:00 ` Robert Dewar
1996-12-18 0:00 ` Ted Dennison
1996-12-18 0:00 ` Tom Moran
1996-12-23 0:00 ` Robert Dewar
1996-12-09 0:00 ` Norman H. Cohen [this message]
1996-12-09 0:00 ` Larry Kilgallen
1996-11-27 0:00 ` Slice and Unbounded String Robert Dewar
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