From: brh@cray.com (Brian Hanson)
Subject: Re: Ada saved by gnat (was Re: Where's Aet
Date: 1995/04/20
Date: 1995-04-20T00:00:00+00:00 [thread overview]
Message-ID: <1995Apr20.095710.13899@driftwood.cray.com> (raw)
In-Reply-To: 3mjcci$gcg@news.znet.com
Jim Dorman writes
>I think a better approach would be to support the vendors, advise them,
>not the world, of any product shortcomings and give them an opportunity
>to "fix or add" your personal pet item. Have we forgotten the old adage..
>
> If you don't like it, tell me
> If you do like it, tell the world
I think this adage is just wishfull thinking among companies as the only
place I have seen or heard this is when it is aimed at customers. From
a customer standpoint it would be better worded
If I like it I tell others.
If I dont like it I just keep quiet and go shop elsewhere.
If I don't like it I also tell others (so they will not have to have a bad
experience also).
The customer owes the company nothing. It is the company's responsibility
to get the word out and to recognise its products failings and fix them.
--
-- Brian Hanson
-- brh@cray.com
next prev parent reply other threads:[~1995-04-20 0:00 UTC|newest]
Thread overview: 14+ messages / expand[flat|nested] mbox.gz Atom feed top
1995-04-05 0:00 Ada saved by gnat (was Re: Where's Aetech?) tmoran
1995-04-06 0:00 ` Larry Kilgallen
1995-04-07 0:00 ` Robert Dewar
1995-04-07 0:00 ` Tucker Taft
1995-04-07 0:00 ` Laurent Gasser
[not found] ` <SRCTRAN.95Apr8101259@world.std.com>
[not found] ` <3mjccv$gts@news.znet.com>
1995-04-19 0:00 ` Tore Joergensen
1995-04-19 0:00 ` David Weller
[not found] ` <3mjcci$gcg@news.znet.com>
1995-04-19 0:00 ` Rajat Datta
1995-04-19 0:00 ` Robert Dewar
1995-04-20 0:00 ` Rajat Datta
1995-04-20 0:00 ` Brian Hanson [this message]
1995-04-21 0:00 ` Dale Pontius
1995-04-21 0:00 ` cjames
1995-04-21 0:00 ` Robert Dewar
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