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From: dewar@merv.cs.nyu.edu (Robert Dewar)
Subject: Re: what DOES the GPL really say?
Date: 1997/08/16
Message-ID: <dewar.871739044@merv>#1/1
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References: <5ph4g5$sbs$1@vixen.cso.uiuc.edu> <5pim4l$5m3$1@news.nyu.edu>
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Organization: New York University
Newsgroups: comp.lang.ada,gnu.misc.discuss
Date: 1997-08-16T00:00:00+00:00
List-Id: <comp.lang.ada>


<<Well it seems to me you wanted more than the ability to send an email to
report@gnat.com, for example an acknowledgement and possibly advice on
what had gone wrong in your build. If not why did you engage in noisy
public debate on the matter.>>

Everyone sending email to report@gnat.com should most certainly get an
acknowledgement, sent by a person, not a program. If you do not receive
a response, probably some email has gone astray (sometimes we get bounces
on reply attempts due to faulty headers, use of anti-spam addresses etc.
For customers we can sort these ou from our customer records, but sometimes
for non-supported users we just can't figure out how to reply successfully).

Don't expect an immediate acknowledgement if you are an unsupported user,
it can sometimes take a few days. And also, that's about all we can do
for unsupported user reports (thank you for submitting them, note that
we will eventually look at them, and point you to our support department
if you need priority support, or to chat@gnat.com if you do not).

Robert Dewar
Ada Core Technologies

P.S. we really do eventually look at all reports. 3.10 for example contains
many examples of fixes for reported problems from unsupported users, and
also new features suggested by unsupported users of GNAT. We appreciate
the help that we get from these reports and suggestions.