From mboxrd@z Thu Jan 1 00:00:00 1970 X-Spam-Checker-Version: SpamAssassin 3.4.4 (2020-01-24) on polar.synack.me X-Spam-Level: X-Spam-Status: No, score=0.8 required=5.0 tests=AC_FROM_MANY_DOTS,BAYES_00, MONEY_BACK autolearn=no autolearn_force=no version=3.4.4 X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 103376,85034d1ac78a66eb X-Google-Attributes: gid103376,public X-Google-ArrivalTime: 2002-03-27 19:33:48 PST Path: archiver1.google.com!news1.google.com!newsfeed.stanford.edu!newsfeeds.belnet.be!news.belnet.be!luth.se!psiuk-p2!psiuk-p3!uknet!psiuk-n!news.pace.co.uk!nh.pace.co.uk!not-for-mail From: "Marin David Condic" Newsgroups: comp.lang.ada Subject: Re: Ada Operating System Date: Wed, 27 Mar 2002 12:07:48 -0500 Organization: Posted on a server owned by Pace Micro Technology plc Message-ID: References: <3C88E0D1.89161C16@despammed.com> <3C9514DD.9CF1F84A@san.rr.com> <99da9u0909rsblfdcc1ru7jd2r9q461qhk@4ax.com> <436o9uc7jg590rv5rb1l9v6be8vk49s278@4ax.com> <3CA0A0EA.F0CEEC89@despammed.com> <3CA1C9F9.F0E216AF@despammed.com> <3CA1F5F8.A81D9EA1@san.rr.com> NNTP-Posting-Host: dhcp-200-133.miami.pace.co.uk X-Trace: nh.pace.co.uk 1017248871 17625 136.170.200.133 (27 Mar 2002 17:07:51 GMT) X-Complaints-To: newsmaster@news.cam.pace.co.uk NNTP-Posting-Date: 27 Mar 2002 17:07:51 GMT X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Outlook Express 5.50.4522.1200 X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4522.1200 Xref: archiver1.google.com comp.lang.ada:21742 Date: 2002-03-27T17:07:51+00:00 List-Id: And the really tough question is: "What would *you* be willing to warrant about the software *you* write?" While I know that I personally bend every effort and utilize the best available technology to produce high quality software, would I be willing to bet the company by claiming that the software has no defects and that any defects found will be fixed or you have some legal recourse to sue me for dammages? Probably not for anything beyond the most trivial software. The problem comes down to testing and validation. How can we demonstrate to our lawyer's satisfaction that what we built is solid enough that they can defend us in court against any and all warranty claims? Can we satisfy ourselves that "It behaves as we claim it will in the manual" that we would stand behind it with the company's bank account? What happens if it crashes because of system services or other software colliding with it or it doesn't run on some particular configuration or etc..... ??? Do we start writing checks to all the customers who ever experience a crash while running our software? Personally, I might be willing to put out a given product and offer a money back guarantee if not completely satisfied, while remaining unwilling to warrant against all defects and all possible damages. I might have sufficient confidence in an application that I'd believe the returns would be small. The only problem with that scenario is how is a company to make sure that the "dissatisfied customer" isn't keeping an "emergency offsite backup" of the software they are returning? :-) MDC -- Marin David Condic Senior Software Engineer Pace Micro Technology Americas www.pacemicro.com Enabling the digital revolution e-Mail: marin.condic@pacemicro.com "Darren New" wrote in message news:3CA1F5F8.A81D9EA1@san.rr.com... > > That's why most software vendors disclaim any warrantees. >