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From: bobduff@world.std.com (Robert A Duff)
Subject: Re: Some questions about Ada.
Date: 1996/05/05
Message-ID: <DqxKEz.Cs0@world.std.com>#1/1
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references: <DqrD2C.Jyr@undergrad.math.uwaterloo.ca>
 <dewar.831213757@schonberg> <Dqvx6E.IIo@world.std.com>
 <dewar.831268468@schonberg>
organization: The World Public Access UNIX, Brookline, MA
newsgroups: comp.lang.ada
Date: 1996-05-05T00:00:00+00:00
List-Id: <comp.lang.ada>


In article <dewar.831268468@schonberg>, Robert Dewar <dewar@cs.nyu.edu> wrote:
>I see you are not in the customer support business :-)

:-)

Actually, I have been, and I found it extremely frustrating to
communicate programs by telephone.  Except for very simple things, it
was generally much easier (for both customer and supporter) to deal with
e-mail or fax or even paper or tape sent via regular mail.  In the bad
old days, that wasn't always feasible, but nowadays almost anybody with
a computer has access to some form of high-speed written communication.

I've also had the experience of reading my AUTOEXEC.BAT file over the
telephone.  It consisted of a single call to some other file, which
completely mystified the support person.  :-(

- Bob