Re: Looking for Ada programmers

[jerry@jvdsys.nextjk.stuyts.nl (Jerry van Dijk)]

The Right Reverend Colin James III (cjames@melchizedek.cec-services.com) 
wrote with deletions:

: It is ISO9000 ratings that are magic in Europe

Being over there, I can agree on that. Of course, the company
I work for has ISO certificates, but then, so has my garage.

From my viewpoint (and I have been involved in both AQAP and ISO
certifications) ISO9000 is mostly a marketing device which doesn't
really interests the customers that much.

The main value of ISO9000 is in getting the paperwork straight, it
has little to no impact on the contents of the actual production process.
Basically ISO9000 says: do what you like, but document it.

An example I am very fond of is the PC mail order shop. If they 
want a ISO certificate, they have to document their procedures and 
checks and etc.

That might go like this:

	1. If customer calls to order a PC, write it in the log.
	2. Call the warehouse to get the PC ready for shipping.
	3. Boss checks order and OK's price.
	4. Warehouse on fourth floor drops PC out of the window. 
	5. Picks up bits and pieces left and puts them in box.
	6. Send box to customer.

	Proudly announce ISO quality certification!

As long as they will strictly obey this routine and have auditable procedures
to check their obedience, they will keep their ISO9000 certificate too!

As you can see the value of ISO9000 certification for the customer is a bit
overrated. :-)

However, I hasten to add that does not mean that ISO9000 isn't valuable.
But that, in my experience, the benefit is not so much for the customer
but in the re-evaluation and re-organisation of the company involved.

--
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--  Jerry van Dijk       --   e-mail: jerry@jvdsys.nextjk.stuyts.nl  --
--  Banking Consultant   --              Member Team-Ada             -- 
--  Ordina Finance BV    --    Located at Haarlem, The Netherlands   --
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