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From: AdaMagica <christ-usch.grein@t-online.de>
Newsgroups: comp.lang.ada
Subject: Re: Length of unbounded_string.
Date: Thu, 27 Oct 2011 01:05:45 -0700 (PDT)
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Date: 2011-10-27T01:05:45-07:00
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On 27 Okt., 00:47, "Randy Brukardt" <ra...@rrsoftware.com> wrote:
> "Simon Wright" <si...@pushface.org> wrote in message
>
> > I think this is the 4th time you've been asked for this! NB, 'small'
> > means also 'stand-alone'; just plain Ada, no Gtk etc. Write the...
>
> This is always a problem for any sort of help desk (even an informal one
> like this newsgroup). I can't count the number of times that I was called or
> e-mailed a problem with Janus/Ada where the program fragment was too small
> to figure out what the problem was. In cases like that, it is just a stab in
> the dark to try to help (and asking for more is often considered rude and
> not helpful - help desk is a nearly thankless job).

There are some help desks (or hotlines), especially the one of the
German Telecom, which reply in a form which plainly shows that they
haven't even read the report.

So the problem with hotlines is often on both sides (but not in CLA).