From mboxrd@z Thu Jan 1 00:00:00 1970 X-Spam-Checker-Version: SpamAssassin 3.4.4 (2020-01-24) on polar.synack.me X-Spam-Level: X-Spam-Status: No, score=0.2 required=5.0 tests=BAYES_00,INVALID_MSGID, REPLYTO_WITHOUT_TO_CC autolearn=no autolearn_force=no version=3.4.4 X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 103376,978f50245fc02645 X-Google-Attributes: gid103376,public From: "Norman H. Cohen" Subject: Re: Root of a GNAT problem (was: Gnat v3.05 bug or compilation problem Date: 1996/12/09 Message-ID: <32AC51C2.4FF@watson.ibm.com>#1/1 X-Deja-AN: 203167640 references: <58h301$gad@alfali.enst-bretagne.fr> <58h6n2$2hbi@info4.rus.uni-stuttgart.de> content-type: text/plain; charset=us-ascii organization: IBM Thomas J. Watson Research Center mime-version: 1.0 reply-to: ncohen@watson.ibm.com newsgroups: comp.lang.ada x-mailer: Mozilla 3.0 (Win95; I) Date: 1996-12-09T00:00:00+00:00 List-Id: Peter Hermann wrote: > Your inquiry above will lead to a repost by Robert Dewar, in which he will > explain that you should have reported this to report@gnat.com. > Of course you are not a paying customer and therefore your report > will be of lowest priority and possibly never considered. ... > Today: Why should I send a bug report?: > -- Will they care? > -- Did they receive it? > -- Did they classify my bug? > -- Is my problem already known there? > -- Is it fixed in Version 3.07? Peter: I am not a supported ACT customer. In October I encountered a GNAT bug in v3.04a (a back-level version released by a company other than ACT) and reported it to ACT. Almost immediately, I received a polite one-line thank-you note, and several weeks later I received a note reporting that the bug had been fixed in 3.08w. So my experience is yes, they do care, and they do appreciate receiving bug reports. I am happy to submit such reports even though I have no right to depend on a timely response. (In practice, I find ACT more responsive to nonpaying users than some Ada-83 vendors were when I was a paying customer!) A more robust GNAT serves the interest of the entire Ada community and improves a tool that I use. ACT, of course, is eager to improve the quality of GNAT for their paying customers, and will work on a problem that they deem important even if it is a nonpaying user who encounters the problem first. -- Norman H. Cohen mailto:ncohen@watson.ibm.com http://www.research.ibm.com/people/n/ncohen