From mboxrd@z Thu Jan 1 00:00:00 1970 X-Spam-Checker-Version: SpamAssassin 3.4.4 (2020-01-24) on polar.synack.me X-Spam-Level: X-Spam-Status: No, score=-1.9 required=5.0 tests=BAYES_00,FREEMAIL_FROM autolearn=unavailable autolearn_force=no version=3.4.4 X-Received: by 10.107.190.199 with SMTP id o190mr14982548iof.32.1519025083713; Sun, 18 Feb 2018 23:24:43 -0800 (PST) X-Received: by 10.157.46.5 with SMTP id q5mr94997otb.10.1519025083375; Sun, 18 Feb 2018 23:24:43 -0800 (PST) Path: eternal-september.org!reader01.eternal-september.org!reader02.eternal-september.org!feeder.eternal-september.org!feed.usenet.farm!feeder3.feed.usenet.farm!weretis.net!feeder6.news.weretis.net!feeder.usenetexpress.com!feeder-in1.iad1.usenetexpress.com!border1.nntp.dca1.giganews.com!nntp.giganews.com!o66no1353340ita.0!news-out.google.com!s63ni3220itb.0!nntp.google.com!w142no1357056ita.0!postnews.google.com!glegroupsg2000goo.googlegroups.com!not-for-mail Newsgroups: comp.lang.ada Date: Sun, 18 Feb 2018 23:24:43 -0800 (PST) In-Reply-To: Complaints-To: groups-abuse@google.com Injection-Info: glegroupsg2000goo.googlegroups.com; posting-host=176.130.29.212; posting-account=6yLzewoAAABoisbSsCJH1SPMc9UrfXBH NNTP-Posting-Host: 176.130.29.212 References: <789f6417-5e6f-4d5f-8abb-80246f4f405a@googlegroups.com> <5e5ce844-42a8-c2de-bf53-4acf67be7f53@bahnhof.se> <2bf467d9-dbc1-46e9-981f-a092f82e7271@googlegroups.com> <8be2e00e-3331-4e04-8a33-ebcfb6041249@googlegroups.com> User-Agent: G2/1.0 MIME-Version: 1.0 Message-ID: <199eca8b-00c9-4ea1-9d93-c09346287ae0@googlegroups.com> Subject: Re: GNAT user-specified (via Raise_Exception) warning message size limit From: briot.emmanuel@gmail.com Injection-Date: Mon, 19 Feb 2018 07:24:43 +0000 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Xref: reader02.eternal-september.org comp.lang.ada:50508 Date: 2018-02-18T23:24:43-08:00 List-Id: > That's what your organisation is paying for! and they like to get your > questions! As a former AdaCore employee, I confirm they like to get questions from sup= ported customers. After all, that's what helps contract renewal at the end = of the year ! AdaCore has not always done a great job with unsupported customers, though.= This is mostly because they already get so many new tickets every day (inc= luding the internally generated one, I think that must be around 60 a day o= r something -- given the relatively small size of the company and the time = it takes to properly answer them, that's a lot). But no report gets ignored in the end. For customer ones, there are plenty = of scripts in place to catch unanswered requested.=20 For unsupported customers, the initial reply might be of the kind "already = fixed", in which case you can only wait for the next release, or "can't rep= roduce, we're closing", in which case it falls back to you to provide more = details (this kind of message is in theory not sent to supported customers = where a long dialog might take place to help AdaCore reproduce with the spe= cific version of the compiler you use). Once AdaCore has been able to reproduce the issue, bugs are generally fixed= pretty fast, especially in the compiler (and I like to think in GNATCOLL a= nd GPS while I was there :-) Enhancement requests are another story, since = there's a fine balance between adding new features, and having to maintain = them forever afterwards. Sometimes it takes a few similar reports until a g= eneral solution can be found, for instance. Emmanuel