From mboxrd@z Thu Jan 1 00:00:00 1970 X-Spam-Checker-Version: SpamAssassin 3.4.4 (2020-01-24) on polar.synack.me X-Spam-Level: X-Spam-Status: No, score=0.2 required=5.0 tests=BAYES_00,INVALID_MSGID, REPLYTO_WITHOUT_TO_CC autolearn=no autolearn_force=no version=3.4.4 X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 103376,158487271641b6d X-Google-Attributes: gid103376,public From: kilgallen@eisner.decus.org (Larry Kilgallen) Subject: Re: Reporting gnat bugs (was: Gnat 3.11 whinings) Date: 1999/01/28 Message-ID: <1999Jan28.163826.1@eisner>#1/1 X-Deja-AN: 438084811 X-Nntp-Posting-Host: eisner.decus.org References: <78kus9$4nv$1@nnrp1.dejanews.com> <78l3en$8sb$1@nnrp1.dejanews.com> <78n93n$rn$1@nnrp1.dejanews.com> <78otom$fbs$1@nnrp1.dejanews.com> <78q0cd$bk2$1@nnrp1.dejanews.com> <78q6ee$hj3$1@nnrp1.dejanews.com> <78qbak$m7t$1@nnrp1.dejanews.com> X-Trace: news.decus.org 917559508 5055 KILGALLEN [192.67.173.2] Organization: LJK Software Reply-To: Kilgallen@eisner.decus.org.nospam Newsgroups: comp.lang.ada Date: 1999-01-28T00:00:00+00:00 List-Id: In article <78qbak$m7t$1@nnrp1.dejanews.com>, dennison@telepath.com writes: > In article <78q6ee$hj3$1@nnrp1.dejanews.com>, > robert_dewar@my-dejanews.com wrote: >> In article <78q0cd$bk2$1@nnrp1.dejanews.com>, >> dennison@telepath.com wrote: >> > As you say, this problem has already been discovered by >> > ACT and logged, so my reporting it to ACT at this point >> > would serve no purpose whatsoever. >> >> Actually that is for the record not true. Our tracking >> system most definitely differentiates between problems >> we have noticed ourselves and those that users have >> noticed! > > Really? Having always worked on custom-developed software, that possiblity had > not occurred to me. Is it a real difference in priority, or just another > possible sort key? Defects which are (potentially) user-visible are more important than those which cannot be detected by the user. It can be difficult to prove that a defect cannot be detected by the user, but proving the affirmative by example is trivial, if you have the example. Larry Kilgallen